We are always keen to hear your feedback – both positive and negative – so that we can continue to improve our service to patients.

You can give us feedback directly on your personal experience of our care through online surveys (see below), on askmyGP, by phone, in writing or in person.

If you have ideas about how we can improve our services more broadly, you can also get in touch with our Patient Participation Group. They are an active group who would love to hear from you!

Patient Participation Group

Our patient volunteer group, working closely with the Mereside Medical team to promote excellent patient service.

Friends and Family Test

A quick, anonymous way to tell us how we’re doing. This is a nationally standardised test used throughout the NHS.

Patient feedback

Share your thoughts and suggestions regarding any aspect of our service, including our website.

GP Patient Survey

See our excellent results from an independent national survey.


If you feel you need to raise a formal complaint.

Date published: 8th July, 2023
Date last updated: 5th October, 2023