Our commitment to you, our patients.
In line with Mereside Medical Values, we will:
- Treat you with courtesy, kindness, and respect and as an individual at all times.
- Maintain confidentiality at all times.
- Endeavour to always provide timely and clinically appropriate care.
- Deal with any feedback, suggestions, or complaints that you may have promptly, and inform you of our findings.
We ask that you:
- Treat our staff with courtesy, kindness and respect. We will not allow any form of abuse or aggression, in person, over the phone, in writing, or on social media.
- Contact us if you are unable to keep an appointment, or need to update your personal details.
- Take responsibility for your health and that of those that you care for. Work with us towards better health.
- Respect that we are working hard to serve all our patients fairly.
