Our commitment to you, our patients.
In line with Mereside Medical Values, when giving you care, we will always:
- Treat you with courtesy, kindness, and respect and as an individual at all times.
- Maintain confidentiality at all times.
- Endeavour to always provide timely and clinically appropriate care.
- Deal with any feedback, suggestions, or complaints that you may have promptly, and inform you of our findings.
We ask that you:
- Treat our staff with courtesy, kindness and respect. We will not allow any form of abuse or aggression, in person, over the phone, in writing, or on social media.
- Contact us if you are unable to keep an appointment, or need to update your personal details.
- Take responsibility for your health and that of those that you care for. Work with us towards better health.
- Respect that we are working hard to serve all our patients fairly.
Read more about how you can work with us to improve our service
You and your general practice
NHS England have published a guide that tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS).
Read the full guide on the NHS England website.