Contacting us online

If you are able to, please contact us first online. It really helps us to manage our workload.

If you are unable to use our online systems for any reason, please just phone or visit your practice and we will make sure you are looked after.


Each Practice has a different askmy GP website.

Make sure you register and log in to askmyGP for the practice you are registered with.

Use askmyGP to:

  • Complete an online form to ask about a non-urgent medical problem
  • Ask a question relating to your healthcare
  • Get information on self-care and community services
  • Request a sick note

askmyGP should not be used for:

  • medical emergencies. Please call 999 instead.
  • repeat prescription requests. Please Use SystmOnline instead.


Use your SystmOnline account to:

  • Order a repeat prescription
  • Get your test results
  • View your medical record

To register for access to SystmOnline, please complete this Application for Access to SystmOnline.

If you are caring for someone, they can grant you ‘proxy access’ to SystmOnline, by completing this Proxy Access Consent Form.

Paper forms are available at your Practice. Once you have completed and signed the form, you will need to bring it to your practice along with the identification stated in the form.

Your NHS account

You can also use your NHS account (on the NHS website or in the NHS app) to:

  • Order a repeat prescription
  • Get your test results
  • View your medical record

Unfortunately the staff at Mereside Medical practices are unable to provide technical support relating to your NHS account.



Date published: 17th July, 2023
Date last updated: 27th February, 2024